FAQs

Below you find the frequently asked questions and answers by travel planners and agents.

How to use Rentalo to find a place to stay?
Using Rentalo.com to find a place to stay is easy! There are 2 ways to go about that, as shown below: Browse individual property listings ...
Thu, 31 Jul, 2014 at 6:29 PM
How to contact an owner?
Once you find a property you like, you can contact the owner and/or property manager directly using the following methods:   Via Email - Use the ...
Thu, 31 Jul, 2014 at 6:03 PM
How long should I wait for a reply from an owner?
According to our stats, 85% owners respond to email inquiries within 4 to 8 hours. However, 15% of owners do take up to 48 hours or longer to respond. If yo...
Thu, 31 Jul, 2014 at 6:37 PM
How can I protect my booking?
You can protect your booking with Rentalo's Worry-Free Lodging Guarantee for up to $5,000. To apply you must register your booking with us following th...
Thu, 31 Jul, 2014 at 6:30 PM
Tips to avoid rental scams and/or frauds
Below are some tips and recommendations for travelers and property owners to prevent potential scams and frauds when inquiring or making reservations/bookin...
Thu, 31 Jul, 2014 at 5:54 PM
I booked a property with RentaloID 64648
Listings with RentaloID 64648 are managed by our Reservation Desk.  If you have any questions, please call:  US and Canada: 1-800-278-5128 Europe: 00-80...
Thu, 31 Jul, 2014 at 6:47 PM
How RENTalo's destination-based inquiry service works? (also referred as wanted ads or lodging finder)?
RENTalo.com's destination-based inquiry service (also called Lodging Finder or wanted ad service) allows travelers to submit an inquiry to multiple pr...
Wed, 13 Aug, 2014 at 6:15 PM
What if I'm unable to check-in – what next?
So, you made a booking via Rentalo.com, and got the final confirmation from the owner, the travel date is here, you take a plane (or drive) to your destin...
Wed, 26 Nov, 2014 at 5:51 PM
How can I opt out? Is there a link I can use to opt-out of receiving emails from Rentalo?
Yes, Here is our opt-out link: http://rentalo.com/web/common/o.cgi
Thu, 29 Jan, 2015 at 5:52 PM

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